Top-5 Preventive Actions necessary to Reduce Human Related Errors in the Organization.
Relationship between Human Error and Manufacturing in the age of Automation:
Intrinsic research shows that human error is answerable for approximately close to 90% of all incidents-related accidents. It is to be understood by the management of organization, that humans are still completing the majority of work. This allows humans to utilize their natural unreliability in numerous situations to create errors. Thus it will be highly useful for any organization if they spend time and resources to understand basic fundamentals of human error.
Error by humans is a result, but not the cause of mistakes. Thus Human error must be one of the parameter in the investigation. Further we know that there is no such thing as single root cause for any incident hence it would be better strategy to focus on defects prevalent in the system not on the person working the system.
Classification of Errors
Active Errors are the mistakes made by people in the workplace due to overwork, busy schedule it is mostly related individual capacity of the person working in the work place.
System related failures are mostly related in the organization weaknesses such as lack of quality culture in the organization, lack of sufficient work force and infrastructure in the organization, lack of proper training, lack of supervision.
Remedies/Preventive Actions
- Target to find the real root cause of the error or event; identify the system related errors in the incident. If we focus more on the person and stop focusing in the system, then there is danger of repetition of error and further risk increases.
- Focus on the system related errors and identify weakness in the system fix as many of these as possible.
- As the saying goes prevention is better than the cure, so during design phase itself, the supervisor/managers should think of ‘what can go wrong’ and prevent form happening.
- Change of Strategy form CAPA to PACA that is focus more on Preventive Action then automatically the need for Corrective Action will be reduce and further Quality culture of the organization increases and becomes pro-active.
- Identifying and necessity of CAPA related to Human Errors: When CAPA Is Necessary
- Low impact – If an incident does not have any batch impact at present and in the future, further similar errors wouldn’t either, you can consider the severity to be low. CAPA likely isn’t necessary.
- High Delectability – Companies QA team identified the error through effective tools such as checklist…etc. This occurred before the error even left your facility.
- Low Frequency – Organization staff workers have performed the work without error multiple times. In other words, your human error investigations determined the error was an isolated case.(updated on 02.10.2020)